Support

We're Here To Help

Reach out to our support team for help with benefits, claims, or access.

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Have questions or need support? Our team is ready to assist you.

TPAX is committed to helping you get the benefits your clients and/or employees deserve. We believe that exceptional service coupled with a high level of expertise and creativity make for a successful employee benefit plan. Integrity (both personal and intellectual) is a hallmark of our organization. We look forward to discussing a plan with you that is uniquely customized to your needs and focuses on the delicate balance among cost, benefits and service levels.

Contact Us

TPA Exchange, Inc. PO BOX 1043 Matthews, NC 28106
Toll Free – 877-224-8061 Email: customersupport@tpaexchange.com Feel free to fax any documents to (980) 393-3342
Claims EDI Payer ID # 52682 PO Box 3012 Milwaukee, WI 53201

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Downloadable Forms

Download the forms as needed as send and attach in the Contact Us section above!

pdfBHPI HIPAA release form
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Support hours

Hours of Operation

Monday through Friday 9am - 6pm EST

Eligibility information

Eligibility Info

Providers and members looking for eligibility and CoPay info simply click the Instant Eligibility Link above to view your details!

Claims information

Claims Info

Providers can use our EDI Payer ID # 52682 or submit claims to: PO Box 3012 Milwaukee, WI 53201

Have Questions?

Our customer service team is here to help at

877-224-8061.
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